Published date: 19 December 2024

Last edited date: 19 December 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 November 2024, 12pm

Contract summary

Industry

  • Research consultancy services - 73210000

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

B4 7DJ

Value of contract

£0 to £90,000

Procurement reference

IT-100-4326-P2223 - AWARD

Published date

19 December 2024

Closing date

8 November 2024

Closing time

12pm

Contract start date

20 December 2024

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Birmingham City Council (the Council) is seeking to secure a suitable and competent provider to conduct Tenant Satisfaction Measures surveys in line with the Regulator of Social Housing's Consumer Standards.

The provider is required to conduct Tenant Satisfaction Measures ("TSM") surveys in line with the Regulator of Social Housing's ("RSH") Consumer Standards. This is to ensure that the Council is compliant with the requirement to conduct an annual TSM survey measuring tenant satisfaction and to assist the Council in identifying and addressing areas of tenant dissatisfaction to drive service improvements and change.

The contract will commence in December 2024 for a period of 16 months to the 31st March 2026, with the option to extend for a further one year.

The Council will be using its e-tendering system (in-tend) for the administration of this procurement process and bidders must register with the system to be able to participate in the procurement process. The web address is: https://in-tendhost.co.uk/birminghamcc

Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please email the Council at: cps@birmingham.gov.uk

Award information

Awarded date

6 December 2024

Contract start date

20 December 2024

Contract end date

31 March 2026

Total value of contract

£84,025

This contract was awarded to 1 supplier.

Acuity Research & Practice Limited

Address

35, Mount Pleasant, Bishops Tawton, Bishops Tawton, BARNSTAPLE, Devon, United Kingdom, EX32 0AQ

Reference

None

About the buyer

Contact name

Commercial and Procurement Services

Address

1 Lancaster Circus
Birmingham
West Midlands
B4 7DJ
United Kingdom

Telephone

0121 464 8000

Email

cps@birmingham.gov.uk