Published date: 10 February 2015
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Radio, television, communication, telecommunication and related equipment - 32000000
Software package and information systems - 48000000
Postal and telecommunications services - 64000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
TQ12 4PH
Value of contract
£200,000 to £250,000
Procurement reference
2015/S 27-45394
Published date
10 February 2015
Closing date
20 March 2015
Contract start date
20 November 2015
Contract end date
20 November 2018
Contract type
Works
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
'To develop and introduce a unified communication system across all of our offices and project bases: Westward is seeking to develop alternative methods of communications with its partners, stakeholders, customers and staff. This project will replace the existing telephony system with a comprehensive contact centre service, including the capacity for Westward to provide a 24/7 service. Your solution will need to have the capacity to integrate with all back office software primarily Capita Open Housing but also including Microsoft office products (this is not an exhaustive list of software used by Westward). Your solution must support flexible staff working including mobile working, multi location, hot-desking and options on home-working. Your proposed system will help minimise call fall-outs, providing a flexibility to meet the changing demands of customers to offer improved customer experience.'
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Closing: 20 March 2015
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