Published date: 17 June 2022

This notice was replaced on 20 June 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 20 June 2022)

Awarded contract - This means that the contract has been awarded to a supplier.

Contract summary


  • Software implementation services - 72263000

  • Software configuration services - 72265000

  • Software maintenance and repair services - 72267000

    • Computer upgrade services - 72540000

Location of contract

Any region

Value of contract


Procurement reference


Published date

17 June 2022

Closing date

4 April 2022

Closing time


Contract start date

12 April 2022

Contract end date

13 April 2026

Contract type

Service contract

Procedure type

Catalogue purchase

A direct purchase from a pre-established catalogue of suppliers.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



SuccessFactors was first purchased in 2016 as part of a settlement of anSAP audit the previous year.POL was found to be significantly under licensed and the purchase of these extra licenses which was quoted at £2.4M one time + £534k recurring annual costs provided no additional business benefit except to maintain contractual compliance. Following significant negotiations with SAP we agreed to a settlement and POL secured an offer from SAP to significantly reduce our compliance costs and investing in SAP`s SuccessFactors HR Cloud solution.

POL currently purchases SAP SF through our software reseller SCC Plc since Apr 2020which has been a compliant procurement route.However, we have been facing operational issues since the last 2 years as SAP stood down our Customer Success Manager as that service is not available for indirect contract. Something SAP failedto disclose. There was an expectation for SCC to fulfil more activitiesthan anticipated as anSAP partner. This has not been possibleas through CCS Frameworks SCC are limited to a 1%margin within the reseller contract.

To overcome this,we are now progressing with Direct purchase through G Cloud competition which allows for inclusion of an individualCustomer Success managerto support POL This product operates as a SaaS product supplied direct from SAP.

There is little alteration to the terms currently in operation, the service will continueas if renewed.DPA has been updated but remains within the same structural position, that of conforming to EU legislation.However,this will be procured as a G Cloud framework Call-Off termsand therefore will be classed as a new procurement for approvals.The SuccessFactors business owner Helen Rhodes (PeopleSupport Director)has confirmed her approvalfollowing a review of the business requirements.

Award information

Awarded date

4 April 2022

Contract start date

12 April 2022

Contract end date

13 April 2026

Total value of contract


This contract was awarded to 1 supplier.

SAP (UK) Limited


Clockhouse Place, Bedfont Road, Feltham, Middlesex, TW14 8HD



About the buyer


Finsbury Dials 20 Finsbury St, London