Published date: 17 June 2022
This notice was replaced on 20 June 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 20 June 2022)
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software implementation services - 72263000
Software configuration services - 72265000
Software maintenance and repair services - 72267000
Computer upgrade services - 72540000
Location of contract
Any region
Value of contract
£2,000,000
Procurement reference
C101661
Published date
17 June 2022
Closing date
4 April 2022
Closing time
12am
Contract start date
12 April 2022
Contract end date
13 April 2026
Contract type
Service contract
Procedure type
Catalogue purchase
A direct purchase from a pre-established catalogue of suppliers.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
SuccessFactors was first purchased in 2016 as part of a settlement of anSAP audit the previous year.POL was found to be significantly under licensed and the purchase of these extra licenses which was quoted at £2.4M one time + £534k recurring annual costs provided no additional business benefit except to maintain contractual compliance. Following significant negotiations with SAP we agreed to a settlement and POL secured an offer from SAP to significantly reduce our compliance costs and investing in SAP`s SuccessFactors HR Cloud solution.
POL currently purchases SAP SF through our software reseller SCC Plc since Apr 2020which has been a compliant procurement route.However, we have been facing operational issues since the last 2 years as SAP stood down our Customer Success Manager as that service is not available for indirect contract. Something SAP failedto disclose. There was an expectation for SCC to fulfil more activitiesthan anticipated as anSAP partner. This has not been possibleas through CCS Frameworks SCC are limited to a 1%margin within the reseller contract.
To overcome this,we are now progressing with Direct purchase through G Cloud competition which allows for inclusion of an individualCustomer Success managerto support POL This product operates as a SaaS product supplied direct from SAP.
There is little alteration to the terms currently in operation, the service will continueas if renewed.DPA has been updated but remains within the same structural position, that of conforming to EU legislation.However,this will be procured as a G Cloud framework Call-Off termsand therefore will be classed as a new procurement for approvals.The SuccessFactors business owner Helen Rhodes (PeopleSupport Director)has confirmed her approvalfollowing a review of the business requirements.
Award information
Awarded date
4 April 2022
Contract start date
12 April 2022
Contract end date
13 April 2026
Total value of contract
£2,000,000
This contract was awarded to 1 supplier.
SAP (UK) Limited
Address
Clockhouse Place, Bedfont Road, Feltham, Middlesex, TW14 8HD
Reference
None
About the buyer
Address
Finsbury Dials 20 Finsbury St, London
London
EC2Y 9AQ
England
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