Published date: 22 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 July 2023, 5pm

Contract summary

Industry

  • Software support services - 72261000

Location of contract

sn2 2eh

Value of contract

£26,081

Procurement reference

C/REF 00000411

Published date

22 August 2023

Closing date

31 July 2023

Closing time

5pm

Contract start date

1 August 2023

Contract end date

31 July 2024

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Annual support agreement for GMS Application and Portal on a Dynamics 365 platform.

Trillium Systems Limited will provide the Customer with support services covering the Supported Software, specifically focused on supporting the core application functionality, related application services and databases, covering:
• Core Application support covering "out the box" usage of Supported Systems
• Custom functionality developed by Trillium for the Client
• Trillium Solution Accelerator functionality

Service Allocation Credits for general advice and guidance Service Allocation Units are allocated in hour units whereby one unit equals 1 hour. Units are deducted once a change request is approved. Units can be applied against the following Trillium services:
• Development & Customisation
• Analysis / Estimation
• Consulting & Training
• Project Management
• Testing & Deployment
• Reactive maintenance, actioning any maintenance tasks required;
• Custom functionality, defined as developments made above and beyond core application support;
• Infrastructure and Integration where the systems reside on or integrate to other systems (e.g. payment integration, Exchange, etc);
• End User advice and guidance, where the user has been trained up to the required level, where the user training level has been approved by both Trillium Systems Limited and the Customer;
• Variations & Change requests
• Advice and Guidance on process, usage and best practice

Award information

Awarded date

21 August 2023

Contract start date

1 August 2023

Contract end date

31 July 2024

Total value of contract

£26,081

This contract was awarded to 1 supplier.

Clearcourse Membership Services Ltd trading as Trillium

Address

107 Cheapside
London
EC2V 6DH

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Historic England

Address

The Engine House, Fire Fly Avenue
Swindon
SN2 2EH
United Kingdom

Email

procurement-he@historicengland.org.uk