Published date: 8 April 2019

Last edited date: 13 October 2020

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 13 April 2018, 12pm

Contract summary


  • Data collection and collation services - 72314000

  • Data storage services - 72317000

  • General public services - 75110000

Location of contract

United Kingdom, Isle of Man, Channel Islands

Value of contract


Procurement reference


Published date

8 April 2019

Closing date

13 April 2018

Closing time


Contract start date

13 April 2019

Contract end date

30 November 2021

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Home Office acting through UK Visas and Immigration (UKVI) is the Authority procuring FES (UK). UKVI's strategic ambition for FES (UK) is to create a streamlined, digitised and accessible application service, whilst offering a choice for customers in how they experience that service and facilitate opportunities to generate revenue that align with customer demand. UKVI's ambition is to move, where appropriate, to a self-service, digital experience for all parts of the application process. UKVI believes that there is a role for a commercial supplier in achieving this ambition within the UK and particularly to diversify the offer, deliver efficiency and enhance the customer experience. The services in the scope of this procurement fall into three main categories; • core services, • priority services, and • added value services. These services will be contracted for a three year period with an option for the Authority to extend for up to two additional years. Core Services • Biometric capture, • Identity check, and • Digitisation of supporting evidence. The FES (UK) Supplier will be required to provide the biometric capture hardware and software and transmit individuals' biometric data in a way that reconciles with the Authority systems.
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All identity documents and supporting evidence will be checked and digitised or electronically sourced and transmitted in a way that reconciles with Authority systems. The FES (UK) Supplier will be required to provide the digitisation or electronic sourcing solution and any hardware and software. The FES (UK) Supplier will undertake an identity check to confirm the customer has the same details and physical appearance as the identity document photo. The FES (UK) Supplier is encouraged to deliver a mixed economy and continue to innovatively develop solutions, as technology and customer behaviour evolves over the term. These may include mobile, on-demand and self-service solutions for any core services. Priority Services The FES (UK) Supplier will be required to support UKVI Priority services that provide faster decision alternatives to the standard service. They will be required to identify Priority service customers and ensure service interaction is undertaken in line with UKVI defined timescales. Added Value Services The FES (UK) Supplier will provide optional services which a customer may choose to purchase in addition to the Core services in order to supplement and/or enhance their experience (referred to as Added Value Services (AVS)). The FES (UK) Supplier will be expected to develop and continually evolve its range of AVS, through its knowledge of the market. Existing demand for such services, that may be related to or are in addition to but do not form part of the Core services, will be shared by the Authority. These AVS are expected to generate a revenue stream. The AVS could offer additional convenience, comfort and assistance to customers and could include variations on delivery of Core services a

More information


Award information

Awarded date

13 April 2018

Contract start date

13 April 2019

Contract end date

30 November 2021

Total value of contract


This contract was awarded to 1 supplier.

Sopra Steria LTD


Sopra Steria
6th floor, Holborn Centre
120 Holborn
London EC1N 2TD



Supplier is SME?


Supplier is VCSE?


About the buyer

Contact name

Nicola McAuley


Peel Building, Marsham Street