Published date: 7 November 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 November 2018

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

Any region

Value of contract

£80,000 to £100,000

Procurement reference

ORR/CT/18-60

Published date

7 November 2018

Closing date

21 November 2018

Contract start date

10 December 2018

Contract end date

8 April 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The initial findings from our Inquiry into the May 2018 timetable change have highlighted significant concerns regarding the quality of information provided to passengers to enable them to plan and make journeys with a reasonable degree of assurance.
Despite the focus on this area over recent years, passengers often remain dissatisfied with how the rail industry performs, particularly as their expectations are often set or exceeded by experiences in other sectors. This can often be an issue when train services are disrupted due to planned and unplanned engineering work, weather conditions and other incidents
Getting good quality - appropriate, accurately and timely - information for rail passengers ‎relies on successful collaboration and integration between many parties. Each must be clear on the importance of their role in this process. They must be committed to putting passengers' interest front and centre of their decision making in a variety of real-time, complex and challenging operational scenarios. Previous work has shown that operators often focus on getting information into industry systems but rarely consider the quality and usefulness of the information actually received by passengers online (including apps), on trains or at stations.
Our aim is to help train and station operators to think like the passengers that they serve - e.g. commuters, leisure travellers, passengers with disabilities, those on trains, at stations or still planning their journey - so that appropriate information is easily available when and where it is needed.

More information

Attachments

Additional text

This tender closes on 21/11/2018 at 5pm. All communications must be made via the portal.

About the buyer

Contact name

Mayank Vyas

Address

Office of Rail and Road
1 Kemble Street
London
WC2B 4AN
England

Telephone

020 7282 2004

Email

mayank.vyas@orr.gsi.gov.uk