Published date: 8 March 2021
Last edited date: 8 March 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telephone operator services - 79511000
Location of contract
SW1A 2AH
Value of contract
£88,256.58 to £3,000,000
Procurement reference
CPG/3282/2020
Published date
8 March 2021
Closing date
4 December 2020
Closing time
5pm
Contract start date
1 March 2021
Contract end date
29 March 2023
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Called off from Lot 2: Contact Centre Services of Crown Commercial Service's RM3185 Contact Centre Services framework agreement.
24 month contract with 2 x 1 year extension options.
FCDO require a Central Telephony Operator Service for the provision of call handling Services for the FCDO "General Enquiries" number and the Legalisation Office "General Enquiries" number.
FCDO "General Enquiries": the Supplier will be responsible for answering calls from members of the general public and routing to a named user or department within FCDO.
Legalisation Office "General Enquiries": the Supplier will be responsible for answering calls and providing advice on applications, answering general enquiries and assisting with payment queries.
The Service will also take into account FCDO's need for additional surge staff to handle increase in-bound telephone calls during crisis periods.
Award information
Awarded date
1 March 2021
Contract start date
1 March 2021
Contract end date
29 March 2023
Total value of contract
£3,000,000
This contract was awarded to 1 supplier.
Sitel UK Limited
Address
Earlsdon Park,
53-55 Butts Road,
Coventry,
United Kingdom,
CV1 3BHReference
Companies House number: 03450786
Supplier is SME?
No
Supplier is VCSE?
No
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Closing: 4 December 2020, 5pm
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