Published date: 13 September 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 October 2024, 5pm

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Staff training services - 80511000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £1,200,000

Procurement reference

tender_464689/1404584

Published date

13 September 2024

Closing date

18 October 2024

Closing time

5pm

Contract start date

1 February 2025

Contract end date

31 January 2029

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

About the buyer

Contact name

Consumer Council for Water

Address

23 Stephenson Street
Birmingham
B2 4BH
England

Email

procurement@ccwater.org.uk

Website

https://www.ccw.org.uk/