Published date: 5 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 November 2023, 12pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

  • Research and development consultancy services - 73200000

  • Research consultancy services - 73210000

    • Tax consultancy services - 79221000

    • Business and management consultancy and related services - 79400000

    • Business and management consultancy services - 79410000

    • General management consultancy services - 79411000

    • Business development consultancy services - 79411100

    • Financial management consultancy services - 79412000

    • Marketing management consultancy services - 79413000

    • Human resources management consultancy services - 79414000

    • Evaluation consultancy services - 79419000

Location of contract

England

Value of contract

£37,500

Procurement reference

CF-2089800D0O000000rwimUAA

Published date

5 January 2024

Closing date

14 November 2023

Closing time

12pm

Contract start date

8 January 2024

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This is a Contract Award Notice.

The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us.

We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us.

To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public.


This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process.

The Contract is awarded for a total period of 3 months.

Total Awarded Value is maximum of all charges including any optional contract extensions.

Contract Reference: CQC EP&S 059

More information

Attachments

Award information

Awarded date

22 December 2023

Contract start date

8 January 2024

Contract end date

31 March 2024

Total value of contract

£37,500

This contract was awarded to 1 supplier.

IPSOS (MARKET RESEARCH) LTD

Address

CFO-IPSOS MORI, 3 Thomas More Square E1W 1YW

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Commercial and Contracts Team

Address

Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
England

Email

commercialcontracts@cqc.org.uk