Support at Home Service (previously named Domiciliary Care Services)

Contract summary

Industry

• Health and social work services - 85000000

Location of contract

Yorkshire and the Humber

Value of contract

£0

Procurement reference

Support at Home 2020

Published date

4 February 2020

Closing date

22 November 2019

Contract start date

1 July 2020

Contract end date

30 June 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

North East Lincolnshire Clinical Commissioning Group (NELCCG) is seeking applications from suitably qualified and experienced providers, who are currently registered as Home Care Agencies with the Care Quality Commission.

The contract is for the provision of Support at Home services (domiciliary care) services in North East Lincolnshire for a 3 [three] year period with the possibility of extending for a further 2 years.

NELCCG are looking to award three Lead Provider contracts for designated geographical areas with support contracts awarded to Approved Providers to support the Lead Providers.

NELCCG have been working to remodel the way people receive their support at home. Moving away from the rigid time/task method to a much more responsive, flexible and personal service.

The aim will be to deliver, by developing responsive neighbourhood teams, outcome based, personalised support to individuals over the age of 18 residing in North East Lincolnshire who have social care needs and may also have health care needs, enabling them to remain in their own home and be supported to achieve and maintain their optimum potential for physical, intellectual, emotional and social well-being.

While consistent routine calls will be required, the service will not be delivered on a time/task model but based on individual need, delivered in a responsive and flexible manner.

A "Team not Times" approach with teams of support workers assigned to particular neighbourhoods has been developed. The Lead providers will assign support workers to neighbourhood areas within their geographical zones based on the needs of those receiving support in that area enabling workers to understand the needs of those individuals and to deliver support flexibly within that community.

Innovation and efficiencies in service provision for improved delivery of individual's outcomes will be sought from prospective providers of the service, as will enhanced partnership working to provide an integrated service that works across health, social care, voluntary and other agencies within North East Lincolnshire.

It is likely TUPE will apply to the transfer of staff undertaking the current service provision; however, it will be the responsibility of bidders to seek appropriate legal advice at the appropriate time.

Interested parties wishing to participate in the Procurement should register and download a tender pack from the NELCCG e-procurement system. https://eprocurement.northeastlincolnshireccg.nhs.uk/ and submit an application using the supplied documentation.

If you have any problems accessing the page please email NELCCG.NELPCProcurement@nhs.net

Completed Questionnaires must be received by 12 noon on Friday 22nd November 2019 .

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More information

Previous notice about this procurement

Support at Home Service (previously named Domiciliary Care Services)

• Opportunity
• Published 23 September 2019

Additional text

Interested Bidders are to register on NELCCG's e-procurement system via https://eprocurement.northeastlincolnshireccg.nhs.uk/. Registration does not require approval and will provide instant access to the tender pack.

Tender pack documents will consist of:

• Memorandum of Information (MOI) Including:

 Annex A - Service Specification
 Annex B - North East Lincolnshire Local Information
 Annex C - Question and Answer Template
 Annex D - Form of Application - Non-collusion declaration
 Annex E - Conflict of Interest Declaration
 Annex F - TUPE Declaration (to be returned before TUPE information is released)

• Tender questionnaire

If you have any problems accessing the page please email NELCCG.NELPCProcurement@nhs.net

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Award information

Awarded date

4 February 2020

Contract start date

1 July 2020

Contract end date

30 June 2023

Total value of contract

£24,000,000

This contract was awarded to 4 suppliers.

Hales Group Ltd

Humberside Independent Care Association Ltd (Trading as HICA at

Willow Homecare & Support Services Limited

Lincolnshire Quality Care Services Ltd

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About the buyer

Contact name

Contract team

Address

Municipal Offices, Town Hall Square,
GRIMSBY
DN31 1HU
England

Email

NELCCG.NELPCProcurement@nhs.net

Website

https://eprocurement.northeastlincolnshireccg.nhs.uk/procurements