Tower Bridge Ticketing System

Published date: 2 June 2023

This notice was replaced on 16 November 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 16 November 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary

Industry

Point of sale (POS) software package - 48110000

Location of contract

SE1 2UP

Value of contract

£345,000 to £400,000

Procurement reference

tender_371284/1219918

Published date

2 June 2023

Closing date

3 July 2023

Closing time

12pm

Contract start date

1 March 2024

Contract end date

28 February 2030

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

The City of London Corporation (the City) invites Tenders for the provision of the Tower Bridge Ticketing System.

Tower Bridge is a popular ticketed tourist attraction, welcoming around 800,000 visitors a year. Visitors purchase entry tickets in advance or at the ticket office on the day of their visit. Ticketing income is around £4m per year.

A new ticketing system is required which can manage.
- Ticket sales (online and on site). Self-guided visits, tours and special events
- Group tours
- School bookings
- Communicating with visitors
- Reporting
- API integration with travel trade providers

The requirements of the Tower Bridge Ticketing System are detailed in (Appendix A)" which relating to this ITT. It contains a summary of the most common needs, desired features, and requests of each area of the attraction, along with space for your responses. The selected vendor will be capable of providing all the services and any additional services listed in the Technical Requirements (Appendix A).

The scope of services should include all software, hardware, and services required to support the implementation (including training and user manuals), data migration, support, and ongoing development.

The duration of the contract is 5 years and will commence on the 1st March 2024, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 2 years. The maximum length of the contract is therefore 7 years.

The estimated value of the contract for 5 years is £345,000.

About the buyer

Address

PO Box 270, Guildhall
London
EC2 2EJ
England

Email

robert.pine@cityoflondon.gov.uk