Published date: 25 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 September 2019

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£95,000

Procurement reference

TRN 2079/10/2019

Published date

25 November 2019

Closing date

20 September 2019

Contract start date

1 October 2019

Contract end date

31 March 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

• Use of Artificial Intelligence to respond to inbound call questions automatically
• Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties)
• Reliably deliver consistent messages
• Provide near real time reporting dashboard
• Be quickly implemented using an Agile approach
• Give BEIS instant visibility of questions the chatbot is unable to answer
• Provide a fast & responsive user experience
• Include creation of a dashboard with agreed Management Information (MI)

More information

Additional text

This was awarded from a call off from the Crown commercial service framework G Cloud 11

Award information

Awarded date

27 September 2019

Contract start date

1 October 2019

Contract end date

31 March 2020

Total value of contract

£95,000

This contract was awarded to 1 supplier.

Arcus Global Limited

Address

Future Business Centre
Kings Hedges Rd
Cambridge
CB4 2HY

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Chris Mulvee

Address

1 Victoria Street
London
SW1H0ET
England

Email

Christopher.mulvee@beis.gov.uk