Published date: 6 December 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 December 2016

Contract summary

Industry

  • Research consultancy services - 73210000

Location of contract

Any region

Value of contract

£30,000 to £40,000

Procurement reference

MT189172

Published date

6 December 2016

Closing date

14 December 2016

Contract start date

3 January 2017

Contract end date

31 March 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Business Objectives
The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by -
identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions;
identifying how the frontier could be shifted further;
setting out a framework for customer participation in the co-delivery of solutions in the water sector; and
setting out a framework for assessing it and challenging companies at the next price review.
Key Tasks
In order to achieve the overall objectives, the Customer expects that the following key tasks will be carried out by the Contractor:
(where we refer to co-delivery of services/solutions, this includes co-creation as appropriate)
Identify and review leading practice for co-creation and co-delivery of services; identify opportunities for shifting the frontier on the co-delivery practice in the water sector
Identify and gather a wide and varied range of examples of leading water industry practice of customer participation, in the UK and internationally.
Identify and gather a wide and varied range of examples of leading cross-industry practice of customer participation, in the UK and internationally.
Develop high-level criteria for assessing applicability or transferability to UK water sector
Review the findings to:
i Summarise key learnings
ii Identify recurring themes, enablers and challenges
iii Identify principles of leading edge practice
iv Assess applicability or transferability to UK water sector
Identify 'art-of-the-possible' opportunities for shifting the frontier of co-delivery practice in the water sector, based on reasonable assumptions and informed by evidence (including from tasks above).

More information

Links

About the buyer

Contact name

Roger Dunthorne

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Telephone

+44 1216447500

Email

roger.dunthorne@ofwat.gsi.gov.uk

Website

http://www.ofwat.gov.uk/