Published date: 19 January 2021

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 2 October 2020, 12pm

Contract summary


  • Water distribution and related services - 65100000

Location of contract

United Kingdom, Isle of Man, Channel Islands

Value of contract


Procurement reference


Published date

19 January 2021

Closing date

2 October 2020

Closing time


Contract start date

1 April 2021

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



This is to replace the recent procurement exercise that was abandoned due to COVID19.

The Association of North East Councils Trading as the North East Procurement Organisation (NEPO) is seeking tenders for water retail services. At the time of submitting an SQ, and throughout the life of the Framework Agreement, tenderers must hold a valid Water Supply and Sewerage Licence with the appropriate retail authorisation, as issued by Ofwat. Also included within the scope of the Framework Agreement is the provision of Automatic Meter Reading and associated services and systems. The Framework Agreement will also include provisions for assisting in the reduction of consumption and supporting users efficiency schemes.

More information

Previous notice about this procurement

NEPO311 Water Retail Services

  • Opportunity
  • Published 12 November 2019, last edited 1 July 2020

Additional text

The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this contract must register their expression of interest and submit a tender through the NEPO eTender System. If not already registered, candidates should register on the NEPO eTender system at Tenders must be submitted using the link above. Tenders submitted via post or email methods will not be accepted. If you require time-critical assistance on submitting your tender please contact the system support team on 0330 0050352. For non time-critical issues, such as passwords, general account queries and location of information etc, please contact Proactis Supplier Support Helpdesk Ticketing System ( and select ProContract V3 support. You will then need to log in or submit a ticket to register your issue. Alternatively, you can email This will automatically log a support ticket on the Proactics Supplier Support Helpdesk.

NEPO does not give any guarantee and/or warrant the actual value of goods (if any) which will be placed with the successful supplier by any contracting authority using the framework contract persuant to this process and accepts no liability there of.

Award information

Awarded date

1 December 2020

Contract start date

1 April 2021

Contract end date

31 March 2025

Total value of contract


This contract was awarded to 1 supplier.



Abbey Road, Pity Me
County Durham


Companies House number: 03017251

Supplier is SME?


Supplier is VCSE?


About the buyer

Contact name

Scott Bell


The Guildhall, Sandhill
Newcastle Upon Tyne


0191 2613903