Published date: 15 June 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 July 2017

Contract summary

Industry

  • IT software package - 48517000

Location of contract

Any region

Value of contract

£250,000

Procurement reference

tender_142562/586310

Published date

15 June 2017

Closing date

4 July 2017

Contract start date

21 August 2017

Contract end date

20 August 2020

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes:
• Alignment with Hanover's telephony and data centre infrastructure requirements as we relocate our office in 2018;
• Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team;
• It future proofs the service to enable the service to expand to provide services to 3rd parties.

The contract is for 3 years with the option to extend for one year plus one year. (Maximum of 5 year term)

More information

Links

Additional text

The procurement documents are available for unrestricted and full direct access, free of charge, at https://hanover.bravosolution.co.uk

About the buyer

Address

Hanover House, 1 Bridge Close
Staines-Upon-Thames
TW18 4TB
England

Email

nicola.steggles@hanover.org.uk