Published date: 25 November 2024

Last edited date: 25 November 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 December 2024, 5pm

Contract summary

Industry

  • Automotive elements - 34640000

  • Windscreen replacement services - 50112120

Location of contract

Any region

Value of contract

£1,500,000

Procurement reference

tender_469576/1428548

Published date

25 November 2024

Closing date

30 December 2024

Closing time

5pm

Contract start date

1 April 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Babcock Land Defence Limited, acting in Capacity as Agent for the UK Ministry of Defence under Project Phoenix II, is undertaking an open tender for the provision of an Automotive Glass Replacement and Repair Service Agreement.

A replacement contract is required to support the MOD Phoenix II Fleet c. 15,000 lease vehicles, commencing on 1st April 2025. The initial contract duration is two years plus one option year.

The requirement includes a National network of automotive glass fitting centres and mobile fitting units in accordance with the following:

24 hour, 365 days a year glass repair and replacement service for a wide range of vehicles from cars to heavy commercial and coaches.

Provision of a single contact number for contract management and complaint / query handling.

Proactive assessment of the use of repair rather than replacement (to be reported monthly).

The use of OEM (Original Equipment Manufacturer) only approved replacements.
Removal of all replaced glass from site and disposal in a responsible manner including any glass fragments from the vehicle and surrounding area.

SQEP (Suitably Qualified and Experienced Personnel) checking all completed work undertaken at glass fitting centres.

Capability to re-attach or re-fit all OEM supplementary equipment as required to the windscreen including rain-sensors, mobile phone aerials and GPS positioning equipment.

Provision of a dedicated account manager who will be expected to attend periodic performance review meetings.

Maintenance of a data base of the Service Requests, response times and complaints received which shall be provided to the Customer upon request.

More information

Links

Additional text

A link to the Defence Opportunity can be found here.

About the buyer

Contact name

Meg Graham

Address

Unit 100B Bristol Business Park, Stoke Gifford
Bristol
BS16 1EJ
England

Email

meg.graham@babcockinternational.com