Out of Hours Call Handling Service (2023)

Contract summary

Industry

• Customer services - 79342300

• Customer-care services - 79342320

Location of contract

England

Value of contract

£226,380

Procurement reference

HACK001-DN671927-58062275

Published date

28 November 2023

Closing date

6 September 2023

Closing time

12pm

Contract start date

1 February 2024

Contract end date

1 February 2026

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf of. The supplier will provide a telephone call handling service outside of the Council's normal operating hours of 09:00-17:00, weekends and bank holidays in addition to possible emergency response to support the council's statutory duties.

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer.

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More information

Links

• https://procontract.due-north.com/Advert?advertId=e37dfc1e-1e2a-ee11-8123-005056b64545
• Advert

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Award information

Awarded date

6 November 2023

Contract start date

1 February 2024

Contract end date

1 February 2026

Total value of contract

£226,380

This contract was awarded to 1 supplier.

SPS Doorguard Ltd

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About the buyer

Contact name

Imoudu Idornigie

Address

Hackney Service Centre
1 Hillman Street
Hackney
E8 1DY
England

Telephone

+44 2083563000

Email

imoudu.idornigie@hackney.gov.uk

Website

http://www.hackney.gov.uk