Published date: 15 December 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 December 2022, 9:30am

Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

Location of contract

B70 8SZ

Value of contract

£6,291 to £7,370

Procurement reference

IT-230-6431-(14/12/22 - SJA)

Published date

15 December 2022

Closing date

22 December 2022

Closing time

9:30am

Contract start date

9 January 2023

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Income Recovery Officer
Rate of Pay: ?14.17 per hour (PAYE)
Hours: 37 Hours per week
Location: Working from Home/Sandwell Council House, Oldbury
Start Date: ASAP
Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

The Income Management Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with tenancy sustainment through the provision of quality advice, assistance and support to those in need. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears for current tenants up to eviction.
We are looking for applicants who can demonstrate:

o Literacy level 2 or equivalent
o Excellent negotiation and communication skills
o Excellent customer service skills
o Excellent negotiation and persuasive skills
o Ability to take a proactive casework approach to recovering debt
o A performance driven work ethos
o A desire to help customers to sustain their tenancies
o Highly organised and understand the importance of attention to detail
o A good working knowledge of arrears management procedures and processes
o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
o A good working knowledge of Universal Credit

If you have the drive to deliver a quality, customer focused service we would like to hear from you. The position is 37 hours per week and you will be expected to work in a hybrid environment, this will include working from home, and council offices.

This role is inside of IR35 and also does not require a DBS

Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the syst...

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sarah Adams

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 6100

Email

sarah_adams@sandwell.gov.uk