Published date: 28 January 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 February 2022, 1pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

Location of contract

London

Value of contract

£230,000 to £260,000

Procurement reference

20220128193059-104519

Published date

28 January 2022

Closing date

28 February 2022

Closing time

1pm

Contract start date

1 July 2022

Contract end date

30 July 2032

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to.
The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.
We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.
We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision).
Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

More information

Links

About the buyer

Contact name

Paul Pester

Address

Keppel Street,
London
WC1E 7HT
ENG

Telephone

+44 02079272471

Email

paul.pester@lshtm.ac.uk

Website

www.lshtm.ac.uk