Published date: 18 July 2016
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research and development services and related consultancy services - 73000000
Location of contract
Any region
Value of contract
£39,375
Procurement reference
16-17 BCI 03
Published date
18 July 2016
Closing date
31 March 2016
Contract start date
10 May 2016
Contract end date
25 July 2016
Contract type
Not applicable
Procedure type
Not applicable
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Market Research MR130001 Framework Agreement contract
The overall aim of the research is to understand why customers are asking HMRC for their National Insurance number in writing.
From October 2011 plastic National Insurance number cards were no longer issued and were replaced with a National Insurance number letter on HMRC headed paper.
Demand for confirmation of a National Insurance number has risen by 21% over the past 5 years with c560,000 calls to our helpline and c330,000 written requests in 2014/15. Indication is that volumes will continue to rise.
Call sampling suggests a wide range of demand drivers, including third parties, are increasing volumes on HMRC. Additional sample testing has identified that 97% of customers wanted their National Insurance number confirmed in writing from HMRC compared to just 3% who would accept phone confirmation.
Award information
Awarded date
31 March 2016
Contract start date
10 May 2016
Contract end date
25 July 2016
Total value of contract
£39,375
This contract was awarded to 1 supplier.
Ipsos MORI
Address
3 Thomas More Street
London
E1W 1YWReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Khateja Salajee
Address
100 Parliament Street
London
London
SWIA 2BQ
England
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Closing: 31 March 2016
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