Published date: 3 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 June 2021, 12pm

Contract summary

Industry

  • Customer services - 79342300

Location of contract

SA6 7JL

Value of contract

£5,880

Procurement reference

tender_261570/981427

Published date

3 August 2021

Closing date

1 June 2021

Closing time

12pm

Contract start date

14 July 2021

Contract end date

13 July 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.
The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction.
DVLA successfully reached the standard for Customer Service Excellence and were certified as a holder in November 2017.

DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

More information

Attachments

Award information

Awarded date

6 July 2021

Contract start date

14 July 2021

Contract end date

13 July 2023

Total value of contract

£5,880

This contract was awarded to 1 supplier.

ASSESSMENT SERVICES LIMITED

Address

15 Street Christophers Way, DERBY, Derbyshire, DE24 8JY, UNITED KINGDOM

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Jean Jackson

Address

DVLA Longview Road
Swansea
SA6 7JL
Wales

Telephone

0

Email

jean.jackson@dvla.gov.uk