Published date: 9 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 July 2023, 12am

Contract summary

Industry

  • Communication software package - 48510000

Location of contract

Yorkshire and the Humber

Value of contract

£1,791,660

Procurement reference

20230809135233-104130

Published date

9 August 2023

Closing date

6 July 2023

Closing time

12am

Contract start date

1 August 2023

Contract end date

31 July 2026

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally.

The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.

More information

Links

Award information

Awarded date

31 July 2023

Contract start date

1 August 2023

Contract end date

31 July 2026

Total value of contract

£1,791,660

This contract was awarded to 1 supplier.

Content Guru Ltd

Address

Radius Court, Eastern Road
Bracknell
Berkshire,
RG12 2UP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Paul Rayton

Address

Town Hall, Pinstone Street,
Sheffield
S1 2HH
ENG

Telephone

+44 01142734567

Email

paul.rayton@sheffield.gov.uk

Website

https://www.sheffield.gov.uk