Published date: 29 November 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 3 January 2022, 12pm

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

London

Value of contract

£10,000 to £20,000

Procurement reference

RS

Published date

29 November 2021

Closing date

3 January 2022

Closing time

12pm

Contract start date

24 January 2022

Contract end date

21 March 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Our Vision:
We make access to all council services simple for all, ensure that we offer a quality customer-focused service end-to-end, and enable maximum self-service for those that can:

Strategic Objective 1: To deliver an improved and consistent customer experience.
Strategic Objective 2: Design our services in such a way that makes them easy to access, whilst delivering the right outcomes in the most efficient way possible.
Strategic Objective 3: To invest in technology to enable us to deliver services in a way that meets your expectations.
Strategic Objective 4: Create the environment, facilities and advocacy to support those that

Scope of Services:
Lambeth has a contract with third party to provide Revenue's collection and customer services concerning council tax and non-domestic rates, corporate services, and housing. This contract was extended in 2017 and runs through to November 2026.

We are currently looking to appoint a suitably experienced consultant to assist the Council with a high-level options analysis of service delivery options for the Council's Revenues collection service (Council Tax and Business Rates).

The provider should produce a High-level Options analysis which should consist of the following components:
• Market Review
• Analysis of options
• Financial Analysis
• Overall Strategy and possible implementation outlines
• Recommendations

More information

Attachments

About the buyer

Contact name

Jeremy Piper

Address

Town Hall
LONDON
SW2 1RW
England

Telephone

07935013337

Email

JPiper@lambeth.gov.uk

Website

https://www.lambeth.gov.uk/