Published date: 5 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 March 2023, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

E14 9SR

Value of contract

£460,845

Procurement reference

tender_354072/1200302

Published date

5 April 2023

Closing date

2 March 2023

Closing time

5pm

Contract start date

1 April 2023

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output.

The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.

Award information

Awarded date

2 March 2023

Contract start date

1 April 2023

Contract end date

31 March 2024

Total value of contract

£460,845

This contract was awarded to 1 supplier.

REED TALENT SOLUTIONS LIMITED

Address

Academy Court, 94 Chancery Lane, London, United Kingdom, WC2A 1DT

Reference

Companies House number: 11875450

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Naureen Islam

Address

Exchange Tower
London
E14 9SR
England

Email

procurement.enquiries@financial-ombudsman.org.uk