Published date: 24 November 2017

Last edited date: 24 November 2017

Closed early engagement

Closing date: 4 September 2017

Contract summary


  • Alarm-monitoring services - 79711000

Location of contract

North West, East Midlands

Procurement reference


Published date

24 November 2017

Closing date

4 September 2017


New Charter is seeking to procure a new group wide Alarm Monitoring Service across two key locations: Tameside and Nottingham. This shall include all sheltered housing customers and significant number of community alarm (Lifeline) customers in Nottingham.

Currently the Service to New Charter is provided by 3 separate monitoring providers: Nottingham On Call (Nottingham City Homes), Community Response Service (Tameside Metropolitan Borough Council) and Care Call (Stockport Homes).

The Service is provided to 844 sheltered properties in Gedling Borough in Nottingham and also 890 Lifeline customers. In Tameside, the service is provided to 697 properties with just one scheme of 34 in Stockport supported by Care Call.

New Charter is in the early planning stages of procuring a new contract to replace the current Service, with an estimated go-live date of June 2018. New Charter intends to award a single contract to a single service provider covering the full scope of the current Service.

As part of the planning, New Charter is undertaking a Preliminary Market Consultation. For further details please see the attached Brief.

More information


Additional text

Full details for participation in the Preliminary Market Consultation are set out in the attached brief.

About the buyer


Cavendish 249, Cavendish Street
Ashton Under Lyne