Published date: 14 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 January 2022, 1pm

Contract summary

Industry

  • Telecommunications system - 32524000

  • Communication and multimedia software package - 48500000

  • Desktop communications software package - 48511000

Location of contract

HD1 2TA

Value of contract

£0 to £1

Procurement reference

20211214123054-104104

Published date

14 December 2021

Closing date

7 January 2022

Closing time

1pm

Contract start date

8 January 2022

Contract end date

9 January 2022

Contract type

Supply contract

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users.

We are undertaking this Preliminary Market Consultation (PMC) to help inform the specification to design and deliver the ambition for Kirklees around improving access to Council and Partner services and to deliver a Customer Service Centre experience of the future.

This PMC is not an invitation to tender or a request for formal expressions of interest. The Council, as the contracting authority, is issuing this request for information only, to assess the reaction and potential of the market and thus make any future procurement process more targeted and efficient. Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com).

Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022.

Your responses will assist us in creating a procurement process which is well-framed, focused, feasible and of keen interest to the market.

More information

Links

About the buyer

Contact name

Dave Thompson

Address

Town Hall,Ramsden Street,
Huddersfield
HD1 2TA
ENG

Telephone

+44 1484221000

Email

Dave.Thompson@Kirklees.gov.uk

Website

www.kirklees.gov.uk