Published date: 20 November 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Design and execution of research and development - 73300000
Location of contract
Any region
Value of contract
£140,000
Procurement reference
tender_387169/1284190
Published date
20 November 2023
Closing date
1 November 2023
Closing time
12pm
Contract start date
2 November 2023
Contract end date
31 March 2024
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
Award information
Awarded date
2 November 2023
Contract start date
2 November 2023
Contract end date
31 March 2024
Total value of contract
£140,000
This contract was awarded to 1 supplier.
KPMG LLP
Address
Salisbury Square, London, EC4Y 8BB
Reference
No reference - other
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
David Bayliss
Address
2 City Walk
Leeds
LS11 9AR
England
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Closing: 1 November 2023, 12pm
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