Published date: 24 November 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 September 2023, 12pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£720,494.10

Procurement reference

tender_377002/1277324

Published date

24 November 2023

Closing date

21 September 2023

Closing time

12pm

Contract start date

3 November 2023

Contract end date

2 November 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Department for Work and Pensions (DWP/the Authority) wishes to commission a large-scale two-wave customer survey, monitoring changes to customer experience in relation to the implementation of DWP's Service Modernisation Programme (SMP).

More information

Attachments

Award information

Awarded date

31 October 2023

Contract start date

3 November 2023

Contract end date

2 November 2025

Total value of contract

£720,494.10

This contract was awarded to 1 supplier.

IFF Research Ltd

Address

St Magnus House, 3 Lower Thames Street London, EC3R 6HD

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Department for Work & Pensions

Address

Caxton House, Tothill Street
London
SW1H 9NA
England

Email

freedom-of-information-requests@dwp.gov.uk