Published date: 17 July 2025

Last edited date: 17 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 February 2025, 12pm

Contract summary

Industry

  • Housing services - 70333000

  • Administrative housing services - 75123000

  • Provision of services to the community - 75200000

    • Social work and related services - 85300000

    • Other community, social and personal services - 98000000

Location of contract

B4 7WB

Value of contract

£0

Procurement reference

IT-100-4384-P2185 - AWARD

Published date

17 July 2025

Closing date

26 February 2025

Closing time

12pm

Contract start date

1 June 2025

Contract end date

31 May 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure.

We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues.

It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.

There is a requirement for:

o Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy.

o Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.

The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.

The contract will be awarded to a single provider.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation.

If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk

Your completed tender submission should be returned by noon on 26th February 2025 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

Award information

Awarded date

29 April 2025

Contract start date

1 June 2025

Contract end date

31 May 2027

Total value of contract

£391,200

This contract was awarded to 1 supplier.

Smile Mediation Ltd

Address

62 to 64 Yorkshire Street, Burnley, Burnley, Yes, United Kingdom, BB11 3BT

Reference

None

About the buyer

Contact name

Commercial and Procurement Services

Address

10 Woodcock Street
Birmingham
West Midlands
B4 7WB
United Kingdom

Telephone

0121 464 8000

Email

cps@birmingham.gov.uk