Published date: 3 November 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 November 2017

Contract summary

Industry

  • Software package and information systems - 48000000

  • Software package suites - 48422000

  • Customer Relation Management software package - 48445000

Location of contract

B69 3DB

Value of contract

£0

Procurement reference

CPS 127

Published date

3 November 2017

Closing date

17 November 2017

Contract start date

1 December 2017

Contract end date

30 November 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Learning & Development Customer Feedback System

As part of a new initiative to support and manage the evaluation and analysis process of training sessions, Sandwell Council are looking for a supplier to deliver a tablet-based customer feedback solution. The supplier should deliver devices which are compatible with their platform hosting an evaluation 'questionnaire', data collation and automatically generated reports.

The current process in which we evaluate training sessions is time consuming and costly as they are completed in paper format. Firstly, the questionnaires are designed and printed on paper. They are then given to the delegates that attend the training sessions to complete. The responses are collated by business support who manually input responses into our current system. The data is then stored on an excel spreadsheet from which infographics are designed to present the information collated and to display the return on investment.

We are looking for a supplier who can provide a user-friendly software solution which enables us to design multiple questionnaires for a variety of training sessions. Additionally, the software must allow for continual feedback and reporting and must be easy to view and use. 20 devices (tablets) that are compatible with the software and fully secured for use are also required.

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.

Closing date: Friday 17 November 2017 at 15:00hrs

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Carole Le Roux

Address

Freeth Street
Oldbury
West Midlands
B69 3DB
United Kingdom

Telephone

0121 569 3628

Email

carole_leroux@sandwell.gov.uk