Published date: 28 July 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 25 August 2023, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£2,000,000

Procurement reference

20230728124356-91087

Published date

28 July 2023

Closing date

25 August 2023

Closing time

12pm

Contract start date

30 November 2023

Contract end date

30 November 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the

This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken.
The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile).

More information

Links

About the buyer

Contact name

Michele Ligorio

Address

Lower Ground
5-8 The Sanctuary, Westminster
London
SW1P 3JS
ENG

Telephone

+44 7971031808

Email

michele.ligorio@bluelight.police.uk