Published date: 31 July 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 May 2019

Contract summary

Industry

  • General public services - 75110000

Location of contract

Any region

Value of contract

£148,360.50

Procurement reference

1866\04\2019

Published date

31 July 2019

Closing date

17 May 2019

Contract start date

1 July 2019

Contract end date

31 December 2020

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

BEIS has awarded a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only.
The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.

More information

Additional text

The appointment is made under Regulation 32 (2) (b) (ii) and (iii) of the UK's Public Contract Regulations 2015. The ECCS is currently delivered by CTSI. CTSI has the necessary personnel, equipment and experience already in place. The same team also currently deliver the European Consumer Centre, a larger consumer advice service. It is impractical to deliver the ODR contact point in isolation from the ECC and is also reliant on the skills held by CTSI personnel.
Given the short contract period; strong interdependency with the European Consumer Centre; the low value of the contract; the low number of people needed to deliver the service; and the advisor training time required, continuation of delivery by the incumbent is the only realistic option for this period.

Award information

Awarded date

20 May 2019

Contract start date

1 July 2019

Contract end date

31 December 2020

Total value of contract

£148,360.50

This contract was awarded to 1 supplier.

Chartered Trading Standards Institute

Address

1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon SS15 6TH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Andrew Meldrum

Address

1 Victoria Street
London
SW1H0ET
England

Email

Andrew.Meldrum@beis.gov.uk