Published date: 21 November 2017


Awarded opportunity - This means that the contract has been awarded to a supplier.


Closing date: 21 September 2017

Contract summary

Industry

  • Telephone-answering services - 79510000

  • Call centre - 79512000

Location of contract

LU1 2BQ

Value of contract

£210k

Published date

21 November 2017

Closing date

21 September 2017

Contract start date

09 October 2017

Contract end date

26 August 2022

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes


Description

The purpose of this document is to invite you to submit a tender in to meet the requirements of Luton Borough Council's Assistive Technology Solutions, for the supply of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare). Luton Borough Council is a unitary authority in the South of England covering the town of Luton, which is part of a wider conurbation including Dunstable and Houghton Regis.
The population of Luton is 214,700 with approximately 25,800 of those being residents over the age of 65.
Luton is ethnically diverse with less than half of the population identifying as \"White British\", while other groups including Indian, Pakistani, Bangladeshi, Eastern European, Caribbean and African groups make up the rest of the population.
79.4% of people living in Luton speak English. The other top languages spoken are Urdu: 4.4%, Polish: 4.1%, Bengali: 3.3%, Punjabi: 1.1%, Gujarati: 0.9%, Arabic: 0.5%, Other South Asian Languages: 0.4%, Lithuanian: 0.4%, and Tamil: 0.3%.
Current Service
The current Call Monitoring & Response Service is provided by Welbeing, out of the Eastbourne Call Monitoring Centre in East Sussex.
The current service is operated 24/7 by Wellbeing staff. The delivery platform is the Tunstall PNC6 system backed by a Tunstall Response disaster recovery service.
The current contract has reached the end of the initial period and is therefore to be retendered as per the conditions of the existing contract.
Unless agreed otherwise, any contract awarded and subsequent order placed as a result of this exercise shall be subject to our Terms & Conditions included within document.
Henceforth in this document, reference to \"The Customer\" means Luton Borough Council


About the buyer

Contact name

Freya Casemore

Address

Town Hall
George Street
Luton
LU1 2BQ
United Kingdom

Telephone

+44 1582548083

Email

Freya.casemore@luton.gov.uk


Awarded Information

Awarded date

05 October 2017

Contract start date

09 October 2017

Contract end date

26 August 2022

Total value of contract

£210k

This contract was awarded to 1 supplier.

Supplier name

Wealden and Eastbourne Lifeline

Supplier address

BN21 3UT

Supplier references

None

Value of contract

--

Supplier is SME?

Yes

Supplier is VCSE?

Yes


Other information


Closing date: 21 September 2017