Published date: 21 November 2017
Last edited date: 21 November 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telephone-answering services - 79510000
Call centre - 79512000
Location of contract
LU1 2BQ
Value of contract
£210,000
Procurement reference
LUTON001-DN295483-22964330
Published date
21 November 2017
Closing date
21 September 2017
Contract start date
9 October 2017
Contract end date
26 August 2022
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The purpose of this document is to invite you to submit a tender in to meet the requirements of Luton Borough Council's Assistive Technology Solutions, for the supply of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare). Luton Borough Council is a unitary authority in the South of England covering the town of Luton, which is part of a wider conurbation including Dunstable and Houghton Regis.
The population of Luton is 214,700 with approximately 25,800 of those being residents over the age of 65.
Luton is ethnically diverse with less than half of the population identifying as \"White British\", while other groups including Indian, Pakistani, Bangladeshi, Eastern European, Caribbean and African groups make up the rest of the population.
79.4% of people living in Luton speak English. The other top languages spoken are Urdu: 4.4%, Polish: 4.1%, Bengali: 3.3%, Punjabi: 1.1%, Gujarati: 0.9%, Arabic: 0.5%, Other South Asian Languages: 0.4%, Lithuanian: 0.4%, and Tamil: 0.3%.
Current Service
The current Call Monitoring & Response Service is provided by Welbeing, out of the Eastbourne Call Monitoring Centre in East Sussex.
The current service is operated 24/7 by Wellbeing staff. The delivery platform is the Tunstall PNC6 system backed by a Tunstall Response disaster recovery service.
The current contract has reached the end of the initial period and is therefore to be retendered as per the conditions of the existing contract.
Unless agreed otherwise, any contract awarded and subsequent order placed as a result of this exercise shall be subject to our Terms & Conditions included within document.
Henceforth in this document, reference to \"The Customer\" means Luton Borough Council
Award information
Awarded date
5 October 2017
Contract start date
9 October 2017
Contract end date
26 August 2022
Total value of contract
£210,000
This contract was awarded to 1 supplier.
Wealden and Eastbourne Lifeline
Address
BN21 3UT
Reference
None
Supplier is SME?
Yes
Supplier is VCSE?
Yes
About the buyer
Contact name
Freya Casemore
Address
Town Hall
George Street
Luton
LU1 2BQ
United Kingdom
Telephone
+44 1582548083
Website
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Closing: 21 September 2017