Published date: 1 December 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software implementation services - 72263000
Location of contract
G2 7JD
Value of contract
£4,500,000
Procurement reference
2021-TR-0137
Published date
1 December 2021
Closing date
24 September 2021
Closing time
5pm
Contract start date
24 November 2021
Contract end date
23 November 2022
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
SLC has procured and implemented a cloud-based CRM system, Salesforce.
The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications.
this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
Award information
Awarded date
23 November 2021
Contract start date
24 November 2021
Contract end date
23 November 2022
Total value of contract
£4,500,000
This contract was awarded to 1 supplier.
Pricewaterhousecoopers
Address
7 More London Riverside
London
SE1 2RTReference
Companies House number: OC303525
Value of contract
£4,500,000
Supplier is SME?
No
Supplier is VCSE?
No
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Closing: 24 September 2021, 5pm
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