Published date: 10 November 2017

Last edited date: 10 November 2017

This notice was replaced on 13 November 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 November 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business organisation services - 79996000

Location of contract

London

Value of contract

£400,000

Procurement reference

1703-PSCR-SR65976229-HR OD Support Services

Published date

10 November 2017

Closing date

10 July 2017

Contract start date

14 August 2017

Contract end date

14 August 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HM Revenue & Customs (HMRC) are setting up a framework of Service Providers who upon request will be able to work alongside internal colleagues, primarily based in London, in the development and implementation of an organisational plan which will not only change the organisational design of HMRC but also its culture and values. HMRC are seeking Service Providers with deep knowledge and relevant experience in: Organisational Design (OD); specialist skills of rapid, digital and agile approach to OD around customer journeys; Culture and values change management expertise; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement and customer journey road mapping to help create a customer centered culture. During the development, implementation of the project and skills transfer, the partner will be expected to deliver the outcomes captured in 'OD Road Maps' as developed in a previous exercise (Phase 1).

More information

Attachments

Links

Additional text

If you have any questions please phone either:

Tony Fellowes on 03000 587 724 or

Ken Webster on 03000 587 719

About the buyer

Contact name

Tony Fellowes

Address

3 Stanley Street
Salford
M60 9LA
England

Telephone

03000587724

Email

tony.fellowes@hmrc.gsi.gov.uk