Published date: 10 February 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 3 March 2023, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

IP12 1RT

Value of contract

£0 to £25,000

Procurement reference

IT-501-361-2253-RFQ-O

Published date

10 February 2023

Closing date

3 March 2023

Closing time

12pm

Contract start date

24 March 2023

Contract end date

31 August 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.

More information

Links

Additional text

The tender documentation is free to access on the following link.

https://in-tendhost.co.uk/eastsuffolk

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Samantha Cook

Address

Station Road
Melton
Woodbridge
IP12 1RT
United Kingdom

Telephone

+44 1502523673

Email

samantha.cook@eastsuffolk.gov.uk