Published date: 15 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 May 2025, 11:59pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

SW1A 2BQ

Value of contract

£720,576 to £1,098,879

Procurement reference

WP2266

Published date

15 July 2025

Closing date

13 May 2025

Closing time

11:59pm

Contract start date

1 July 2025

Contract end date

30 June 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To provide Zendesk licences to Government Digital Service (GDS).
Zendesk is a user support software product used across GDS to allow staff to provide support to public and government users of products owned by GDS.

Award information

Awarded date

18 June 2025

Contract start date

1 July 2025

Contract end date

30 June 2027

Total value of contract

£1,098,879

This contract was awarded to 1 supplier.

Zendesk, Inc.

Address

989 Market St
San Francisco
CA
94103
US

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Commissioning Team

Address

The Whitechapel Building
10 Whitechapel High Street
London
E1 8QS
England

Email

commissioning-digital@dsit.gov.uk