Delivery of the European Consumer Centre Services (ECCS)

Contract summary

Industry

• General public services - 75110000

Location of contract

Any region

Value of contract

£148,360

Procurement reference

BIP398900047

Published date

24 May 2019

Closing date

21 March 2019

Contract start date

1 July 2019

Contract end date

1 December 2020

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

BEIS will award a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only.
The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.

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More information

Links

• https://www.delta-esourcing.com/delta/respondToList.html?noticeId=398900047
• Tender notice
• Please follow this link to view the notice.

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Award information

Awarded date

21 March 2019

Contract start date

1 July 2019

Contract end date

1 December 2020

Total value of contract

£148,360.50

This contract was awarded to 1 supplier.

Chartered Trading Standards Institute

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About the buyer

Address

1 Victoria Street, London, SW1H 0ET, United Kingdom
London
SW1H 0ET
UK

Email

Andrew.Meldrum@beis.gov.uk