Published date: 23 December 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Internet services - 72400000
Location of contract
Yorkshire and the Humber
Value of contract
£120,000
Procurement reference
MT228347
Published date
23 December 2022
Closing date
30 November 2022
Closing time
12pm
Contract start date
3 January 2023
Contract end date
3 January 2026
Contract type
Supply contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice.
1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities.
1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.
More information
Links
-
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=DEC165754
- Tender notice
- NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Award information
Awarded date
9 December 2022
Contract start date
3 January 2023
Contract end date
3 January 2026
Total value of contract
£120,000
This contract was awarded to 1 supplier.
Vonage Business Limited
Address
Rosalind House , Jays Close, Basingstoke
Reference
Companies House number: 03602868
About the buyer
Contact name
Mark Birch
Address
Broadacres House
Mount View
Northallerton
DL6 2YD
England
Telephone
+44 0160767900
Website
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Closing: 30 November 2022, 12pm