Published date: 16 June 2022

Last edited date: 26 July 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 September 2022, 5pm

Contract summary

Industry

  • Industry specific software package - 48100000

  • Computer support and consultancy services - 72600000

Location of contract

E15 4PH

Value of contract

£0

Procurement reference

IT-318-319-LQG00319

Published date

16 June 2022

Closing date

19 September 2022

Closing time

5pm

Contract start date

1 December 2022

Contract end date

30 November 2029

Contract type

Supply contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Requirement

L&Q's existing core operations management system has been designed in-house and is assessed to have outgrown its useful life and is not fit for future purpose. Within the context of our wider Transformation Programme, L&Q is looking to procure an established Housing Management System and the following supporting services:
o Implementation Services - Systems implementation services including design (for configuration), build, test, data migration, cut over, and post go-live hyper care.
o Support & Maintenance Services - Full support and maintenance services including incident response and periodic upgrades. Covers the whole life of the contract.
o Consultancy and Development Services - Primarily for the post-foundations, these services require the provider to work collaboratively with L&Q (and its other technology partners) to help architect the delivery of the opportunity phase. It also covers the requirement for future configuration and integration development support.

L & Q's Transformation Programme is roughly divided into two linear phases, which we describe as the 'foundation' phase and the 'opportunity' phase. In summary, these are:
o Laying Foundations - The implementation of the core functionality provided by a new Housing Management System and a new Finance System. In parallel to these implementations, this phase includes the consolidation of document management capability into an Enterprise Documents Records Management System.
These new solutions will incorporate L&Q's new target data architecture, and act as enablers for the implementation of improved and more standardised processes.
o Realising Opportunities - The Transformation Programme will build on these foundations to deliver critical operational capability, including improvements to L&Q's customer self-service offer, improving operational visibility through an enhanced CRM, while more broadly exploiting opportunities to automate more of what we do.

Please see procurement documents for further information.

More information

Links

Additional text

Please see procurement documentations.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sanjay Ojha

Address

Stratford
Stratford
London
E15 4PH
United Kingdom

Telephone

+44 3004569996

Email

sanjayojha@lqgroup.org.uk

Website

www.lqgroup.org.uk