Published date: 4 March 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 March 2021, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

West Midlands

Value of contract

£100,000 to £500,000

Procurement reference

BIP576052095

Published date

4 March 2021

Closing date

22 March 2021

Closing time

12pm

Contract start date

1 May 2021

Contract end date

30 April 2023

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Platform Housing requires a customer survey system which doesn't just drive customer feedback but also provides actionable insight to allow Platform to address any identified failings. The solution must be truly omni-channel, being able to provide only a few feedback route i.e. email and text message, just won't be satisfactory.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Richard Orders

Address

1700 Solihull Parkway
Birmingham Business Park
Solihull
B37 7YD
UK

Telephone

01905670124

Email

richard.orders@platformhg.com