Published date: 25 March 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 March 2021, 3pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

West Midlands

Value of contract

£52,050 to £75,000

Procurement reference

HEREFCC-DN527389-61179116

Published date

25 March 2021

Closing date

9 March 2021

Closing time

3pm

Contract start date

1 April 2021

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The council currently has in place two of the elements for the management of complaints, information requests and data incidents. The skilled central information access team have an established network across other teams to provide responses and gather records. There is a policy and there are detailed processes which are fully documented for most areas.
The necessary detail of these processes does mean however that staff in the central team have a lot of information to retain. With the final element in place, the technology to transfer written processes into a system providing the structure for staff to work within, many of the issues of compliance, tracking and a single view of the customer become substantially less risky from human error or from the effort required to achieve them. Equally, capacity is freed up from having to carry out time-consuming manual tasks that can be automated.

The council is therefore looking to procure a system to assist with this element, and to help it meet high standards of compliance with complaints and requests deadlines.

Award information

Awarded date

25 March 2021

Contract start date

1 April 2021

Contract end date

31 March 2024

Total value of contract

£52,050

This contract was awarded to 1 supplier.

Fivium Limited

Address

15 Adam St, Charing Cross, London WC2N 6AH

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Naomi O'Malley

Address

Council Offices
Plough Lane
Hereford
HR4 0LE
England

Telephone

+44 1432383073

Email

nomalley@herefordshire.gov.uk

Website

https://www.herefordshire.gov.uk