Published date: 21 June 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 April 2023, 12am

Contract summary

Industry

  • Scheduling and productivity software package - 48330000

Location of contract

London

Value of contract

£85,680

Procurement reference

BIP790585562

Published date

21 June 2023

Closing date

25 April 2023

Closing time

12am

Contract start date

1 August 2023

Contract end date

31 July 2024

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This service is for the FCA Contact Centre and the platform allows the efficient scheduling and planning of the Contact Centre workforce to meet demand, based on the incoming contact volume from consumers and firms. (initial purchase plus PAYG licenses). 2nd line support.

More information

Links

Additional text

Awarded via G-Cloud 13

Award information

Awarded date

25 April 2023

Contract start date

1 August 2023

Contract end date

31 July 2024

Total value of contract

£85,680

This contract was awarded to 1 supplier.

Cirrus Response Limited

Address

The Kirkgate
13-31 Church Street
Epsom
KT17 4PF

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Phil Lamacraft

Address

12 Endeavour Square
London
E20 1JN
UK

Telephone

02070661000

Email

fcaprocurement@fca.org.uk