Published date: 27 January 2022

This notice was replaced on 22 June 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 22 June 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom

Value of contract

£96,000

Procurement reference

BC/02281

Published date

27 January 2022

Closing date

23 February 2022

Closing time

12pm

Contract start date

5 April 2022

Contract end date

5 April 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council:

1. Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers.
- English teaching support system
- IELTS Exams support system
- Outlook (for our B2B users only)
- Our 'Data layer' ('Master Customer Reference' / Azure)

2. Integration with external systems (for our B2B users)

3. Customer service/sales development
- Further development of Salesforce 'Chat Bot'
- Further development of lead generation for B2B users
- Integration with cloud telephony solution
- Support for and reporting on sales

More information

Additional text

Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil, in order to take part in the tender process.

Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return.

Bidders will also be required to demonstrate their capability and `means of proof` will be required. These conditions are outlined in the RFP.

About the buyer

Address

1 Redman Place
LONDON
E201JQ
England

Email

uk.procurement@britishcouncil.org