Published date: 19 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 December 2019

Contract summary

Industry

  • Gas appliance maintenance services - 50531200

  • Repair and maintenance services of central heating - 50720000

Location of contract

BS20 7AW

Value of contract

£125,000 to £200,000

Procurement reference

SYSTEM 00000083

Published date

19 November 2019

Closing date

19 December 2019

Contract start date

1 April 2020

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Employer wishes to have gas audits undertaken by a independent Gas Quality Assurance Audit service provider as follows:
- To assist Alliance Homes Group (AHG) to provide constant quality levels providing a system of Quality Control to monitor performance of the Gas Maintenance Team. This will include documentation, workmanship and customer satisfaction.
- To use the Quality Assurance system as a tool to improve standards of service and quality of work carried out, not as a process to hinder and penalise operatives.

Audit reports will be made available for each property visited. Monthly reports will be produced to analyse the findings to enable appropriate action to take place and to highlight specific trends. Where defects are identified during an audit a corrective action form will be completed for the operative and manager to record their comments and any action to be taken

The preferred service provider will initially carry out 10% audit of all gas servicing and repair work carried out, ensuring each operative has a minimum of 1 audit per month, either Post Completion or Work In Progress and each operative having a minimum of one Work In Progress Audit per quarter

All the properties will be either tenanted properties or sheltered accommodation units in North Somerset, Bristol and South Gloucestershire. Approximately 6500 properties are in the North Somerset area and approximately 2000 in the Bristol and South Gloucestershire area (some properties are owned by United Communities which are maintained by AHG). Access to the properties will be in conjunction with the AHG representatives

The duration of the contract is for a period of 3 years with the option to extend for 2 further period of 12 months, ending on 31st March 2025. AHG intends to award the contracts on 11th February 2020 to go live on 1st April 2020.

Tender (ITT) submissions MUST be received no later than midday on Thursday 19th December 2019. Potential Providers must familiarise themselves with the operation of the e-tendering portal and allow sufficient time for the uploading of required documents. Tenders submitted after the deadline will not be accepted

More information

Links

Additional text

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Stephanie Hewitt

Address

Portishead
North Somerset
-
BS20 7AW
United Kingdon

Telephone

01275 398423

Email

stephanie.hewitt@alliancehomes.org.uk

Website

http://www.alliancehomes.org.uk