Published date: 5 July 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 August 2022, 5pm

Contract summary

Industry

  • System and support services - 72250000

Location of contract

London

Value of contract

£250,000

Procurement reference

22-081 Coroner's IT Services

Published date

5 July 2022

Closing date

4 August 2022

Closing time

5pm

Contract start date

3 October 2022

Contract end date

5 September 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Provide a fully managed end-to-end IT infrastructure and support service, which includes:

A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays.

A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service.

A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates.
More detailed specifications are available in the tender pack.

More information

Links

About the buyer

Contact name

Ananthi Naveen Raj

Address

Civic Centre,High Road, Wood Green
LONDON
N228LE
England

Telephone

+447805484514

Email

ananthi.raj@haringey.gov.uk