Published date: 27 October 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 August 2023, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

East of England

Value of contract

£17,826,556 to £26,196,645

Procurement reference

HCC2314575

Published date

27 October 2023

Closing date

14 August 2023

Closing time

12pm

Contract start date

1 April 2024

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Awarded Contract - the contract has been awarded to Serco Limited

Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.

The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.

The contract value range stated above in Section 1 allows for the two x 12 month extension periods.

Award information

Awarded date

9 October 2023

Contract start date

1 April 2024

Contract end date

31 March 2028

Total value of contract

£17,826,556

This contract was awarded to 1 supplier.

SERCO LIMITED

Address

16 BARTLEY WOOD BUSINESS PARK,BARTLEY WAY
HOOK
Hampshire
RG27 9UY
GB

Reference

Companies House number: 00242246

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

PEGS LANE
HERTFORD
SG138DQ
England

Telephone

01992 555121 ext 25121

Email

strategic.procurement@hertfordshire.gov.uk