Published date: 9 October 2020
This notice was replaced on 9 October 2020
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 9 October 2020, last edited 12 October 2020)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Printed matter and related products - 22000000
Printing and related services - 79800000
Printing services - 79810000
Location of contract
England
Value of contract
£400,000
Procurement reference
GUINPART001-DN465021-86398134
Published date
9 October 2020
Closing date
9 November 2020
Closing time
12pm
Contract start date
22 December 2020
Contract end date
21 December 2023
Contract type
Supply contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Guinness serves c.70,000 customers across England and responsible for sending all of these customers accurate estimated Rents and Service Charge letters once a year. c.48,000 of these customers are also sent accurate Actual Service Charge reconciliations for c.48,000 customers. We describe ourselves as a customer service organisation because it's our customers that we're here for. It is imperative that these letters are sent out accurately and on time to ensure that our legal and regulatory obligations are met.
The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this - and we must provide the right homes and services - recognising that expectations are changing all the time, and the ways in which technology enables us to respond in 2023 are likely to be very different.
Guinness is looking to contract with a partner to design and potentially print regular customer communications of service charge statements, with experience of providing large volume customised print communications to fixed deadlines. This opportunity is ideally suited to a supplier who understands the Housing sector and our customer base. Guinness intends to enter into a contract with a service charge letter design and print supplier for up to a three-year period with the option to extend by a further period of twelve months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow.
About the buyer
Address
30 Brock Street
Regent's Place
London
NW1 3FG
England
Telephone
+44 3031231890
Website
Share this notice
All content is available under the
