Published date: 9 July 2025

Last edited date: 9 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 May 2025, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

West Midlands

Value of contract

£309,840

Procurement reference

C5831

Published date

9 July 2025

Closing date

1 May 2025

Closing time

5pm

Contract start date

14 May 2025

Contract end date

13 May 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service

Award information

Awarded date

1 May 2025

Contract start date

14 May 2025

Contract end date

13 May 2028

Total value of contract

£309,840

This contract was awarded to 1 supplier.

Freshworks Inc

Address

2950 S.Delaware Street,
Suite 201,
San Mateo
CA 94403

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Polly Morgan

Address

Headquarters
BIRMINGHAM
B74HW
England

Telephone

0121 380 6177

Email

Polly.Morgan@wmfs.net