Published date: 7 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 January 2021, 12pm

Contract summary

Industry

  • Pay phone provider services - 64212800

Location of contract

B4 7WB

Value of contract

£0

Procurement reference

QU451

Published date

7 January 2021

Closing date

20 January 2021

Closing time

12pm

Contract start date

1 February 2021

Contract end date

31 January 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council requires a supplier for the provision of PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone.

o BCC requires a PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone which removes the need for the agent having access to the customer's card details, ideally through DTMF suppression.
o The solution should be able to cater for the volumetric data captured in the table below
o It should be noted the data is based on 2019 figures. Some of the volumetric data may currently be greatly reduced owing to Covid lockdown restrictions impacting delivery of the services.
o The proposed solution must allow the payer to make payments completely via a standard landline telephone and not require the payer to have any type of web or internet access
o Currently BCC use WorldPay, Civica WebPay, and chip and pin (PDQ) with Cardholder Not Present (CNP) (Barclaycard/Veriphone) solutions to take payments over the phone via BCC agents. The proposed solution should work alongside or provide some level of integration with these existing payment solutions. However, BCC may consider consolidating all payments to either WorldPay or Civica payment solutions.
o For the most part business service areas use only one payment broker; however, within BCC's contact centre, agents currently take payments using both WorldPay and Civica payment solutions. It is not possible to separate these calls before they arrive at the agent.
o The solution must work with Gamma, BT Cloud and mobile telephone carriers
o The solution must work with both inbound and outbound calls
o The solution must be able to work with the Cirrus Response contact centre solution, which is used for call handling and logging in some service areas.
o The solution must not require the agents to have direct dial numbers, as these are not available in some areas.
o Once the payment calls are within the BCC system, the proposed solution should not require the call to be passed back out again, as this would result in a significant increase in call charges from our carriers
o The response should clearly state any minimum or maximum call volumes, and penalties or additional charges for going outside these tolerances.
o BCC also operates an automated payment line using Civica WebPay, this is out of scope of this work and is mentioned for information only.
Suppliers should quote for a 12-month contract, with the option to extend for another 12 months

This contract will be for a period of 12 months commencing 1st February 2021 until 31st January 2022.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following lin...

More information

Links

Additional text

If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.

Delivery Notes

Birmingham

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Manjit Samrai

Address

10 Woodcock Street
Birmingham
West Midlands
B4 7WB
United Kingdom

Telephone

0121 303 0349

Email

manjit.samrai@birmingham.gov.uk

Website

www.in-tendhost.co.uk/birminghamcc